Marc Benioff on AgentsForce2.0: Humans + Agents = The Future of Work
"This isn’t about replacing humans—it’s about augmenting them to achieve more"
Marc Benioff is all-in on AI agents and apart from his usual love showering on Microsoft’s copilot, he shared really great insights on AI agents and what lies ahead at the recently held Salesforce event.
Here are 5 big ideas from his recent keynote:
The Birth of Agent Force: A Digital Labor Revolution
“Imagine a digital labor force that’s always available, instantly scalable, and capable of answering a thousand questions all at once. Agent Force isn’t just automation; it’s augmentation.”
Salesforce introduced Agent Force as the future of digital labor, positioning it as a game-changing platform that enables businesses to scale effortlessly. With the ability to integrate seamlessly into existing systems, Agent Force redefines customer interaction by creating an agentic layer capable of resolving 83% of queries without human intervention.
“This isn’t a future fantasy—this is the reality of today. Businesses are no longer constrained by human labor shortages.”
Agent Force vs. Co-Pilot: Beyond Reactive AI
“Co-pilots are a step forward, but they are reactive. Agent Force is proactive—it solves problems before they arrive.”
The Multi-Agent Future: Teams of Digital Labor
“Imagine a team of agents collaborating seamlessly, each specializing in unique tasks, all integrated within your workflow.”
Agent Force introduces the concept of multi-agent collaboration, allowing businesses to deploy specialized agents that operate together. Integration with Slack further enables teams to work alongside agents in real time.
The ROI of Digital Labor: Beyond Cost Savings
“Agent Force isn’t just about saving money—it’s about unlocking new revenue streams.”
Case studies revealed how businesses doubled revenue and achieved 40% increases in case resolutions within weeks of deployment. Benioff explained, “Digital labor is the new frontier for growth.”
The Path to Agent Force 3.0: What’s Next
“Dreamforce 2025 will showcase not just digital labor but physical robots integrated with agents.”
Salesforce hinted at the evolution of Agent Force, blending digital and physical automation. The roadmap includes enhanced integrations, more robust reasoning engines, and expanded capabilities across industries.
Humans + Agents: The Future of Work
“This isn’t about replacing humans—it’s about augmenting them to achieve more.”
The keynote reinforced the synergy between humans and agents, showing how collaboration drives unprecedented productivity and innovation.
“Humans with agents driving success—that’s the vision for the future,” said Benioff.